Refund policy

Returns and Refunds

We want Natureecho customers to feel confident about their order. This policy applies to purchases made through natureechos.com and does not limit any rights you may have under applicable consumer protection laws.

Return Window

You may request a return within 30 days after receiving your order, unless a longer period is required by applicable law.

Return Conditions

  • Items must be unused, unworn, undamaged, and returned with original packaging and accessories where applicable.
  • Items must not be washed, altered, stained, scented, or otherwise changed from their original condition.
  • Final sale, clearance, mystery box, gift card, and items marked non-returnable cannot be returned unless they are defective, incorrect, or return rights are required by applicable law.

How to Start a Return

Log in to your customer account and start a return request where available, or email service@natureechos.com with your order number, the item you want to return, and the reason for the request.

Please do not send items back to the address printed on the package unless our support team specifically confirms that return address. Unauthorized returns may be refused or delayed.

Return Shipping

  • If the return is caused by a customer preference, size choice, or change of mind, the customer is responsible for return shipping costs unless applicable law requires otherwise.
  • If the item arrives damaged, defective, or incorrect because of our error, contact us with photos and we will help resolve the issue. In approved cases, Natureecho will cover the return or replacement cost.

Refunds

After we receive and inspect an approved return, refunds are issued to the original payment method. Please allow 3-5 business days for us to process the refund after inspection. Your bank or payment provider may need additional time to post the refund.

Exchanges

If you need a different size or item, contact us. Exchange availability depends on stock and destination. If the requested exchange is unavailable, we may offer a refund or another solution.

Cancellations

Orders can be cancelled before shipment. Once an order has shipped, it cannot be cancelled, but it may be eligible for return after delivery.

Contact

For return, refund, or exchange support, email service@natureechos.com. Include your order number so we can help faster.